​​At Cintia Maestrello, every piece is carefully handcrafted with exceptional attention to detail.

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We are committed to delivering your order safely, quickly, and with complete transparency.

Shipping Destination

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We currently ship within the United Kingdom only, but we are working to offer global delivery soon.

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Free Delivery

We are pleased to offer FREE delivery on all orders, with two shipping options available at checkout:

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Standard Delivery (Free)

• Estimated delivery: 3–5 working days

• Fully tracked service

• Tracking number provided by email once your order has been dispatched

 

Express Delivery (Free)

• Estimated delivery: 2–3 working days

• Fully tracked service

• Tracking number provided by email upon dispatch

 

Order Processing:

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As many of our products are handmade or made to order, please allow 3–5 working days for your order to be prepared before dispatch.

For bespoke or personalised items, processing times may be longer. The estimated production time will always be displayed on the product page. Once your order is ready for shipping, you will receive an email. 

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Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number, allowing you to monitor your parcel every step of the way.

Delivery Information

• Shipping is made Monday to Friday (excluding UK public holidays).

• Delivery times are estimates and may vary during peak periods or due to circumstances beyond our control.

• Please ensure your shipping address is accurate before placing your order, as we cannot be responsible for delays or additional costs resulting from incorrect address information.

 

Lost or Delayed Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us. We will work closely with the courier to locate your shipment and resolve the issue as quickly as possible.

 

Contact Us

If you have any questions regarding your order or shipping, please contact us via our website or email. cintiamaestrelo@hotmail.com

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We are always happy to help.

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