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SHIPPING & RETURNS

SHIPPING POLICY

At Cintia Maestrello, we prioritise your shopping experience. Our shipping policy outlines the various methods we offer, including standard and expedited delivery options. We strive to provide transparent information regarding shipping costs and estimated delivery times to ensure you feel confident in your order.

RETURN AND REFUND POLICY

Your satisfaction is our top priority at Cintia Maestrello. If you are not completely satisfied with your purchase, our return and refund policy provides clear instructions on how to initiate a return or exchange. We aim to make the process as smooth as possible, ensuring you can shop with peace of mind.

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Due to the handmade and made-to-order nature of our products, the following items cannot be returned unless they are faulty, damaged, or incorrectly supplied:

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  • Custom-made products

  • Personalised products

  • Bespoke items created to your specifications

  • Items altered at the customer's request

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